FAQ

Here you will find answers to common questions about ordering, shipping, payment and returns in our online shop. Can't find your question? You can reach us any time via our contact page.

Frequently Asked Questions

How much does shipping cost?

We charge a flat shipping fee of €5.99 per order. Orders of €50 or more ship free – to both Germany and Austria. Full details at Shipping & Delivery.

How long does delivery take?

Delivery usually takes 2–4 working days – in both Germany and Austria.

Which payment methods are accepted?

You will find an overview on the Payment Methods page. The payment options shown at checkout are authoritative.

How do returns work?

As a consumer, you may withdraw from your order within 14 days of receiving the goods, without giving any reason – the full instruction is available under Right of Withdrawal.